03. The Conflict Management Continuum
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Question 1 of 2
1. Question
50 point(s)1. Joe, the service provider in the video, refused to take the customer’s calls as a means of protesting the heated discussion that they had. This behavior of his is called:
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Question 2 of 2
2. Question
50 point(s)Which of the two ‘styles’ of conflict form the tow ends of the conflict resolution continuum?
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