Critical Conversations: How Not to Handle Them

a) In the first meeting, Gaurav listened to Sonali for longer than was necessary. He should have spoken up the moment he had the gist of what Sonali was trying to do. It would have saved Sonali the embarrassment of being refused after saying so much to Gaurav

b) Gaurav did not offer Sonali any refreshments like tea, coffee or even a glass of water

c) The first thing Gaurav did after hearing Sonali out was reprimand her for making the decision to move out – citing how the best projects were given to Sonali at her own behest. Then, Gaurav reminded Sonali that she didn’t have the necessary tenure to pursue the internal job posting anyway, and asked her to focus on her current job

d) Sonali applied for the second IJP without informing Gaurav. When Gaurav learned of this, he called Sonali into a meeting and scolded her for not following the chain of command.

e) When Sonali was down and out after she learned she didn’t clear the IJP, Gaurav approached her and invalidated what she was feeling, asking her to brush her disappointment aside

f) Gaurav offered Sonali patronizing advice on coping with her IJP failure in a public area

g) All of the above

Critical Conversations: How Not to Handle Them

Quiz Summary

Information

Results

Results

Categories

1. Question

Average score
Your score

Critical Conversations: How Not to Handle Them

Quiz Summary

Information

Results

Results

Categories

1. Question

Achieved Points