Root Cause Analysis – Part I

03.a. Root Cause Analysis – Part I. Root Cause Analysis – Part I

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Question 1 of 2

1. Question
50 point(s)
Which of the following statements is an example of problem solving?
- a) The laces of your shiny new, expensive sneakers keep coming undone. You think of changing the shoe laces, but you’re also curious to know if the way you tie shoelaces is the correct way. You decide to research shoe-lace tying methods before you do anything else.
- b) You’re at the start of a half-yearly appraisal discussion with your subordinate. Before you have a chance to say anything, they stand up, ask where they have to sign and walk off in a huff. You decide to pull them up on grounds of insubordination and lodge a formal complaint with HR
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Question 2 of 2

2. Question
50 point(s)
Why is it important to get to the root cause of an issue?

(Please note that you must choose all possible correct options to earn the points for this quiz. Missing out any correct option, or choosing any incorrect option will lead to you not earning any points on the quiz.)
- a. because Henry Thoreau said so
- b. In order to be able to take appropriate corrective action
- c. In order to be able to strike at the root of the issue, instead of merely trying to suppress or fix superfluous symptoms of the issue
- d. because it’s as simple as making a snap decision on what needs to be fixed, thereby offering a quick resolution to the issue
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