Root Cause Analysis – Part II.a

03.b.i. Root Cause Analysis – Part II. a. Root Cause Analysis – Part II.a

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Question 1 of 4

1. Question
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1. Which of the following actions allow one to define the problem statement clearly? Pick as many options as applicable.

(Please note that you must choose all possible correct options to earn the points for this quiz. Missing out any correct option, or choosing any incorrect option will lead to you not earning any points on the quiz.)
- a. Separating fact from interpretation
- b. Identifying the causal factors for the problem
- c. Drilling down to the root cause for each causal factor
- d. Using the ‘Five Why’ methodology
- e. All of the above
- f. None of the above
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Question 2 of 4

2. Question
50 point(s)
3. Which of the following statements is true, or represents a step that will prove effective/ viable with respect to Step 4 of the Root Cause Analysis process, namely ‘Identifying the Root Causes’:
- a. You can use the ‘Five Why’ methodology to drill down to the root cause of the causal factor in question
- b. If you have identified possible causes under eight ‘causal factors’ in a Root Cause Analysis study, you may, in the interest of time, choose as to which of these you might drill down to and which of these factors you may ignore
- c. In the interest of avoiding unnecessary complications, you may choose to simplify the process of identifying the root causes using the ‘Five Why’ methodology by restricting it to three ‘Whys?’
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Question 3 of 4

3. Question
50 point(s)
4. The statement “If we wish to have a robust solution to the problem, we need to first involve everyone who understands the situation, who is familiar with or is experiencing the problem, to provide the necessary data that we can use for a root cause analysis study” is:
- a. False. It might be desirable, but getting everyone concerned involved in any meeting is rarely a good idea
- b. True. Getting views from everybody who is familiar with or has experienced the problem is important, as they might have unique experiences, views or insights that might be lost if they are ignored
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Question 4 of 4

4. Question
50 point(s)
2. You are part of the team that is involved in a Root Cause Analysis discussion, when Ravi, one of the participants in the discussion asserts, “When it comes to identifying causal factors for a Root Cause Analysis, all factors fall within one of the following six, ‘Methods, Machinery, Management, Materials, Manpower & Milieu.’” You:
- a. Agree with Ravi. All causal factors fall within these six broad buckets
- b. Disagree with Ravi. There could be more causal factors
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