02. How to Conduct Pareto Analysis

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An NBFC observed a rise in the number of complaints from customers regarding delay in processing their loan applications. On closer investigation, they categorized the reasons for the delay and accordingly, the following Pareto analysis graph was constructed.
- a. No signature
- b. No signature, no address, handwriting not legible
- c. No signature, no address
- d. No signature, No address, handwriting not legible, documents not attached
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