02. Saying No – The ERA Model | Actuate Microlearning

a) Ma’am, it’s clear to see how irritated you are with what you’ve experienced. Anyone in your situation would probably feel the same. What you’re asking for though, is for the entire unit to be replaced. I’m afraid that won’t be possible, because the display panel and accessories like glass shelves, plastic trays etc. aren’t covered in the warranty. However, I really want to do all I can to help you out. Here’s what I can do. I’ll schedule a technician appointment for you. This time, we’ll take care of the consultation and visiting charges. I’m fairly sure replacement parts, if needed, are priced very nominally. Also, I’ll forward the details of your experience to the manufacturer for sure, but I can also give you the number of the complaint cell, in case you’d like to speak with them directly. Would that help?

b) Ma’am, I have to say I’m surprised too. It’s really strange that a hardened glass shelf would simply crack like that. And from what you’ve told me, other than appearing dim, the display panel is working fine. Tell you what, I’ll send a technician to your premises. We’ll take care of the visitation charges. I’m sure it’s a minor thing. Even the hardened glass replacement should be a nominal cost.

c) Ma’am, I hear you and I truly feel very bad for you. It’s sad when new appliances start malfunctioning so early into the purchase, so I understand you’re irritated. However, I can’t provide a new replacement basis what you have said to me. Here’s what I can do for you. I can send a technician to inspect the refrigerator, but the charges for any replacement parts will need to be borne by you. I’ll also forward the details of your experience to the manufacturer for sure, and I can also give you the number of the complaint cell, in case you’d like to speak with them directly.

d) Options (a) and (c)

e) None of the above

02. Saying No – The ERA Model

02. Saying No – The ERA Model

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02. Saying No – The ERA Model

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