02. Empathy in Communication II: Empathetic Listening (Part 1) Copy

In the previous lesson, we examined why empathy matters so much in communication. We also delineated the myriad benefits of being empathetic in our communication as well as the potentially dire consequences of failing to do so. 

In the second segment of ‘Empathy in Communication’, we will look at the first component of empathy, namely empathetic listening. 

Take this lesson to learn more and don’t forget to take the accompanying quiz at the end of this lesson. 

Happy Learning! 

This lesson is in video format.

Transcript Provided
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