02. Pre-Course test

Dear Participant,

Welcome to the Tact! Conversational Intelligence In Navigating Difficult Situations.

We kick off this course with an online exercise to assess your understanding of the subject. This exercise consists of five conflict situations. Each situation also lists six alternative actions you could possibly take to manage that conflict. You are required to pick the best possible response to the conflict mentioned.

It’s time to get started!
 

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