04. Giving Generic Feedback

So far in this module, we have looked at the four critical behaviours one needs to demonstrate when having critical conversations. In this lesson, we will focus on specific situations and a communication model, which will assist us in ensuring that our feedback is more likely to be accepted and worked on by people. We hope this would help you give feedback better.


Lesson Details

Lesson Format

This lesson is in a video format

Transcript Provided

We recognise that some participants prefer reading to listening. If you are one of them, then you can access a transcript of the lesson by clicking on the View Transcript button below the video.

Video Prelude
This video illustrates a situation where a junior executive is required to provide his superior, someone two levels senior to him, with feedback. In this case, he had sent her two emails seeking certain documents which are critical for him to complete a task he has been entrusted with.

However, both his emails have gone unanswered.

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