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Question 1 of 1
From what you’ve learned in the video lesson, match the causal factor category with its correct definition?
(Please note that you must match all the categories correctly to earn the points for this quiz. Missing out any correct option, or choosing any incorrect option will lead to you not earning any points on the quiz.)
refers to the means employed in achieving the output or finished product or service. This includes processes, rules, regulations, procedures and laws.
Explores if the problem is due to malfunctioning equipment, computer technology or other tools and implements used. The stability of the company infrastructure, functionality, maintenance and repair of the equipment involved is also checked out here.
Discusses the ability and conduct of the executive team of the organisation. This category also includes an assessment of the soundness of the vision and plans set by the executive team.
Focuses on resources used, (raw material used to produce the final product) and if these are contributing to the problem. Also, here the resource suppliers are assessed for stability, quality adherence, timeliness of delivery, responsiveness, etc.
Assesses if the employees (or anyone involved in the process) are capable enough and have the right experience as per the standards required. Does the staff have quality consciousness, sense of responsibility and disciplines? Are the supervisors of the staff competent, and are they performing their duties?
Refers to the environment, which could be social, political, financial. The conditions, such as location, time, temperature, and culture in which the process operate also affects the causes.