Communicating Anger – How to provide feedback when one is hurt

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Question 1 of 2

1. Question
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To implement the AOA model when communicating anger would mean to:
- a. Demonstrate an ‘angry smile’ or set others up for failure.
- b. Address the action/ behaviour, explain the outcome and give an alternative.
- c. Spread gossip or rumours, or tell hurtful jokes to retaliate.
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Question 2 of 2

2. Question
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Developmental feedback is best given:
- a. In team meetings or huddles.
- b. On a one-to-one
- c. By conveying the message through a team member or subordinate.
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