Empathy in Conflict Resolution – II: Empathetic Listening
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100 point(s)We just saw how Kunal was given a final warning by his boss to get his act together or risk losing his job. He then traveled back in time with the Angel of Wisdom to his last interaction with the customer. The Angel of Wisdom explicitly pointed out certain common errors that he made during his customer interaction that led to a lapse on his part. What were these mistakes?
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