Flexing conflict management styles – Illustrations
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Question 1 of 2
1. Question
50 point(s)Match the conflict resolution style with its correct associated skill?
Sort elements
- Arguing, Debating, Using Rank to influence
- Withdrawing and Sidestepping
- Selflessness and Obedience
- Listening, Understanding underlying concerns
- Negotiating and making concessions
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Competing/Directing
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Avoiding
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Accomodating/Harmonising
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Collaborating/Cooperating
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Compromising
CorrectIncorrect -
Question 2 of 2
2. Question
50 point(s)You now know that each of the five behavior modes works well in a certain specific set of circumstances and fails miserably if the circumstances are interchanged. Match each conflict management style with the ideal situation of its use.
Sort elements
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When quick action is required –
No time for ‘inclusive decision making -
To keep the peace in delicate situations –
When create goodwill -
When the issue is trivial –
When you need to buy time -
To integrate multiple solutions and learn –
To improve relationships -
Creating temporary solutions due to time constraints –
Reaching resolutions with equal power and strong commitment
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Competing/Directing
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Accomodating/Harmonising
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Avoiding
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Collaborating/Cooperating
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Compromising
CorrectIncorrect -
When quick action is required –