Four Critical Behaviours when dealing with Critical Conversations Copy

Question 1 of 4

25 point(s)

What is not a critical behaviour to be managed when having a Critical Conversation?

Question 2 of 4

1 point(s)

Specificity implies making assumptions, judgements and opinions wherever possible. State whether True or False

Question 3 of 4

25 point(s)

Which statement signifies an Empathetic Approach?

a. I understand you are busy but would appreciate your assistance on this project.
b. You should understand the importance of this project and offer your assistance without making any excuses
c. I am not concerned about what you are presently busy with. I need you to get this project done.

Question 4 of 4

25 point(s)

Sensitivity implies:

a. Being aggressive and forceful while interacting with others.
b. Being aware and careful about the attitudes, feelings and circumstances of others.
c. Being sensitive to my own needs and feelings with complete disregard to others

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