Module 4: Handling an Outburst

How should you handle situations where you perceive yourself to be the subject of unjustified criticism?

Take this course to find out.

Happy Learning!

Module 1: Course Introduction – Assertiveness in Action

Most of us – at some point in our lives – have encountered situations where we’ve had to refuse a request, give feedback, deal with persistent requests, or handle criticism and outbursts.

Dealing with such situations is not easy, and sometimes, it could even be stressful and downright nerve-wracking.

Take this lesson to find out how such situations can be handled with tact.

Happy Learning!

Module 2: Providing Feedback to Colleagues and Superiors

One must learn to provide feedback in a manner that is direct yet non-offensive.

This module, based on research in communication effectiveness, shares how effectively one can communicate feedback effectively.

Happy Learning!

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