Module 2: Conducting Critical Conversations – A Leader’s Guide

How does a manager handle a critical conversation effectively? This module presents a model to help managers do so.

We encourage you to study the model carefully and master the skills presented. You will thank yourself for doing so.

Happy Learning!

Module 1: Conducting Critical Conversations – A Primer

Managers often handle critical conversations poorly. The consequences of this deficiency of a critical managerial skill can be enormous.

What are the common mistakes that managers make when they are confronted with conducting critical conversations? Learn more by taking this module.

Happy Learning!

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