07. Dealing with Persistent Requests
In the previous lesson, we had learned how to structure a refusal. In this lesson, we learn how to deal with someone being persistent in their request. The ‘Broken Record Technique’ which we highlight here can help you in such situations.
Lesson Details
This lesson is in a video format
Transcript Provided
We recognise that some participants prefer reading to listening. If you are one of them, then you can access a transcript of the lesson by clicking on the View Transcript button below the video.
Video prelude
This video highlights the use of the ‘Broken Record technique’ model when dealing with persistent requests. Reema is seen approaching Ravi, her colleague, to request for urgent help with some task that she has to perform. Ravi, on the other hand, is in no position to offer any help.
[showhide]
Broken Records
Ravi is working in his office…
Reema, Ravi’s manager enters his cabin…
…she needs Ravi’s help…
Reema: Hey Ravi, I need a job done.
Ravi: I would love to do it. When do you want it done?
Reema: Today
Ravi: Today looks difficult. Could I do it tomorrow?
Reema: Do this for me, pleeeaase.
Ravi: I would love to, but I already have prior deliverables that I have committed to. So, may I take this on tomorrow?
Reema: You are saying no to me?
Ravi: All that I am saying is that I can only do it tomorrow, as much as I would love to help.
Reema: You are so unhelpful. Anybody else in your place would have agreed to
Ravi: I will do what you ask me to, Only please allow me till tomorrow, since I have some prior commitments.
Reema: Is there nothing that you can do to help me today?
Ravi: At best I could give you some directions for you to follow and complete the task by yourself…
Ravi: …However, if you want me to do it then please allow me till tomorrow.
Reema: Ok. Then I will just have to wait till tomorrow.
[/showhide]
[WPSM_AC id=7515]
Read More