07. Dealing with Persistent Requests

In the previous lesson, we had learned how to structure a refusal. In this lesson, we learn how to deal with someone being persistent in their request. The ‘Broken Record Technique’ which we highlight here can help you in such situations.


Lesson Details

Lesson Format

This lesson is in a video format

Transcript Provided

We recognise that some participants prefer reading to listening. If you are one of them, then you can access a transcript of the lesson by clicking on the View Transcript button below the video.

Video prelude
This video highlights the use of the ‘Broken Record technique’ model when dealing with persistent requests. Reema is seen approaching Ravi, her colleague, to request for urgent help with some task that she has to perform. Ravi, on the other hand, is in no position to offer any help.

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