01. Empathy in Communication I: Why Empathy Matters

The word ‘empathy’ has become quite a buzzword in recent times. But as buzzwords go, there’s often more breadth than depth in their utterance – everyone talks about it, but few understand its implication from a standpoint of practical application.

This lesson is sub-divided into three parts and covers all about the practical application of empathy, with due focus on why it matters so much

Take the first part of the lesson and rediscover why empathy matters. Please also take the quiz at the end of the lesson too.

Happy Learning!

This lesson is in video format.

Transcript Provided
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Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date