02. Four Critical Behaviours When Dealing With Critical Conversations

It is rare that you will escape conflict in any relationship, and this is true of our work life as well.

One must possess the right skills and practice the right behaviours to navigate a critical conversation and resolve conflict effectively. In this lesson, we enumerate the behaviours that will aid you to resolve most conflicts.

Lesson Details

Lesson Format

Read MoreThis lesson is in a video format

Transcript Provided

We recognise that some participants prefer reading to listening. If you are one of them, then you can access a transcript of the lesson by clicking on the View Transcript button below the video.

Note: People respond to conflict in multiple ways. We have covered the various responses to conflict in a course titled ‘Assertiveness Explored’, at length. If you haven’t taken that course, we highly recommend that you do so. However, please click on the + sign below for a synopsis of the course mentioned earlier. Doing so will help you gain more from the current lesson.

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