02. Pre-Course test.

Dear Participant,

Welcome to the Tact! Conversational Intelligence In Navigating Difficult Situations.

We kick off this course with an online exercise to assess your understanding of the subject. This exercise consists of five conflict situations. Each situation also lists six alternative actions you could possibly take to manage that conflict. You are required to pick the best possible response to the conflict mentioned.

It’s time to get started!

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Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date