So far in this module, we have looked at the four critical behaviours one needs to demonstrate when having critical conversations. In this lesson, we will focus on specific situations and a communication model, which will assist us in ensuring that our feedback is more likely to be accepted and worked on by people. We hope this would help you give feedback better.
This lesson is in video format.
We recognise that some participants prefer reading to listening. If you are one of them, then you can access a transcript of the lesson by clicking on the View Transcript button below the video.
This video illustrates a situation where a junior executive is required to provide his superior, someone two levels senior to him, with feedback. In this case, he had sent her two emails seeking certain documents which are critical for him to complete a task he has been entrusted with.
However, both his emails have gone unanswered.
Mrs. Mehra has a visitor
Mrs. Mehra: “Yes. Come in”
Aamir: “Good morning Mrs Mehra”
Mrs. Mehra: “Good morning. Tell me, how may I help you?”
Aamir: “Mrs. Mehra, this is with reference to my emails dated November 05 and 08, requesting for documents A and B, which are critical for the completion of task X for Project Y. M’am, I am yet to receive the documents from you.”
Aamir: “M’am, if I do not receive the documents in time, I will be unable to meet the deadline for task X, which is end-of-day, Nov 12 (tomorrow). As you are aware that the task takes a full working day to complete, and the deadline for this is barely twenty four hours away.
Aamir: “Hence, may I request you to send me the document no later than five pm today, Nov 11”
Mrs. Mehra: ”Yes, Sure. I’ll do that.”
Aamir: “I hope that’s possible, M’am”
Mrs. Mehra: “Yes, Sure. I’ll do that.”