05. Communicating Anger – How to Provide Feedback When One is Hurt Copy

In the previous lesson, we explored the AOA model that can be used when giving generic feedback. We also looked at things to avoid, which have the potential to complicate matters, when doing so.
All well and good when things are generic. What about times when you’re offended and angry? Also, how do you provide feedback in a manner that does not make the recipient feel attacked by you? These are the questions that we seek to answer in this lesson.

This lesson is in video format.

Transcript Provided
We recognise that some participants prefer reading to listening. If you are one of them, then you can access a transcript of the lesson by clicking on the View Transcript button below the video.

Video Prelude
This video illustrates a situation, where Aamir, an executive, is deeply offended at being rebuked by Reema, his manager, on a conference call also involving his colleagues. Study the interaction carefully. We will be debriefing the video later.


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Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

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Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

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