05. Empathy in Communication III: Empathetic First Response (Part 1)

In the first segment of this three-part lesson, we looked at the multitude of benefits of being empathetic in our communication as well as the harrowing consequences of failing to do so. In the second segment, we examined the first component of Empathy, namely Empathetic Listening. We now move on to the third segment and explore the second component of Empathy, namely Empathetic First Responses.

Take the lesson to learn how to formulate an empathetic first response and remember to take the quiz at the end of the lesson too.

Happy Learning!

This lesson is in video format.

Transcript Provided
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Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date