05. Root Cause Analysis III – (Part 2) Copy

Read MoreIn the previous part of this lesson, you learned how to carry out the first two steps of the Root Cause Analysis – Defining the Problem & Collecting Data – to identify the root cause of Pizza Crunch’s problems.

In this part of the lesson, you will learn how to use the third step (Identify Causal Factors) involved in conducting a Root Cause Analysis to identify the root cause of Pizza Crunch’s problems. 

Browse the video to learn more. 

Happy Learning!

Lesson Format

This lesson is in a video format

Transcript Provided

We recognise that some participants prefer reading to listening. If you are one of them, then you can access a transcript of the lesson by clicking on the View Transcript button below the video.


 Dear Participant, please click on the ‘Mark Complete’ button below to proceed to the next lesson.