06. Empathy in Communication III: Empathetic First Response (Part 2)

Empathetic First Responses have the power to make or break a conversation. First responses decide the course of all your conversations and are extremely important to watch out for. A lack of empathy in your response can turn your conversations into an unnecessary escalation.
So, what do you do to make sure your first response is empathetic?
You make sure that you frame your first response properly.

Take this lesson to learn more about how to frame empathetic first responses. And don’t forget to take the accompanying quiz at the end of this lesson.

Happy Learning!

This lesson is in video format.

Transcript Provided
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Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date