07. Empathy in Communication – III: Empathetic First Responses

In the first segment of this three-part lesson, we looked at the multitude of benefits of being empathetic in our communication as well as the harrowing consequences of failing to do so. In the second segment, we examined the first component of Empathy, namely Empathetic Listening. We now move on to the third segment and explore the second component of Empathy, namely Empathetic First Responses.

Take the lesson to learn how to formulate an empathetic first response and remember to take the quiz at the end of the lesson too

Format
This lesson is in video format.

Transcript Provided
We recognise that some participants prefer reading to listening. If you are one of them, then you can access a transcript of the lesson by clicking on the View Transcript button below the video.


 


 

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