06. Receiving Feedback or Handling Criticism, Outbursts and Being Labelled Wrongly

In earlier lessons, we presented an array of tools and models to facilitate the process of conducting oneself assertively & confidently in a conflict situation. In this lesson, we focus on the art of handling criticism in a professional manner, and with grace. We can’t always control what other people say to us, or how they choose to say it. But we can definitely control how we internalize it, respond to it and more importantly, learn from it.

‘Seeking Specificity’ is a winning tactic when faced with Receiving Feedback or Handling Criticism, Outbursts and Being Labelled Wrongly. Take the lesson to see why.

Format
This lesson is in video format.

Transcript Provided
We recognise that some participants prefer reading to listening. If you are one of them, then you can access a transcript of the lesson by clicking on the View Transcript button below the video.


 


 

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