06. Refusing a Request; Saying ‘No’

Often, we accept ad-hoc responsibilities or extra work when it’s more prudent to say no. Our actions might stem from a misplaced sense of politeness or simply an inability to refuse a request.

In this lesson, we will focus on mastering the art of saying ‘No’ politely, though assertively.


Lesson Details

Lesson Format

This lesson is in a video format

Transcript Provided

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Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date