In the next lesson, a video, we continue our study of the various modes of handling difficult situations or conflict. Please study the video carefully and then respond to the questions provided at the end (by clicking on the ‘Questions’ link).
Now, the situation depicted in the video might not be directly applicable to you; you might not have experienced something similar in your workplace. This case study, though, has been designed to highlight some key behavior patterns, understanding which is vital for you to participate effectively in the classroom workshop, where we will be discussing everyday situations that you could be faced with.
This lesson is in video format.
We recognise that some participants prefer reading to listening. If you are one of them, then you can access a transcript of the lesson by clicking on the View Transcript button below the video.
Note: Once you are done responding to the questions, you will be directed to a slide deck with the lessons based on the case study.