07. Empathy in Communication III: Empathetic First Response (Part 3)

Empathetic First Responses have the power to make or break a conversation. First responses decide the course of all your conversations and are extremely important to watch out for. A lack of empathy in your response can turn your conversations into an unnecessary escalation.
So, what do you do to make sure your first response is empathetic?
You make sure that you frame your first response properly.
Take this lesson to learn more about how to frame empathetic first responses. And don’t forget to take the accompanying quiz at the end of this lesson.

Happy Learning!

Format
This lesson is in video format.

Transcript Provided
We recognise that some participants prefer reading to listening. If you are one of them, then you can access a transcript of the lesson by clicking on the View Transcript button below the video.

 


 

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