07. Why You Must Ensure Your Customers Never Get ‘The Mushroom Treatment’ – Part IV Copy

In the concluding part of the ongoing four-part lesson, we continue exploring the airline case studies that feature mushroom treatment and we’ll look at more steps that service providers can take to prevent meting out mushroom treatment to customers.

Once you’re through watching the video, please attempt the quiz questions at the very bottom of the page.
Good Luck and Happy Learning!



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Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date