02. Empathy in Communication II: Empathetic Listening (Part 1)

02. Empathy in Communication II: Empathetic Listening (Part 1) 02. Empathy in Communication II: Empathetic Listening (Part 1)

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1. Question
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What was Roshan’s first mistake that instantly put off the customer?
- a. He didn’t greet the customer
- b. He was upset with the customer and made sure he knew.
- c. He seemed disinterested due to his body language
- d. All of the above
- e. None of the above
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