03. Empathy in Communication II: Empathetic Listening (Part 2)

03. Empathy in Communication II: Empathetic Listening (Part 2) 03. Empathy in Communication II: Empathetic Listening (Part 2)

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What mistakes did Roshan commit in the lesson you just took?
(Please note that you must choose all possible correct options to earn the points for this quiz. Missing out on any correct option or choosing any incorrect option will lead to you not earning any points on the quiz.)
- a. He kept interrupting the customer
- b. He kept quiet when the customer finished talked and expected Roshan to say something.
- c. He got defensive and spoke rudely with the customer.
- d. He seemed distracted by his laptop and phone.
- e. All of the above
- f. None of the above
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