Please click on the ‘Click Here to Continue’ button below to proceed. Request you to note: Failure to do this will prevent you from taking the next lesson.
Review / Skip
Question 1 of 1
An empathetic first response is an integral part of the listening process and can be critical to the success of a negotiation or mediation. It facilitates better relationships and conflict resolutions. Leaders with great listening skills are known to have more inspired and engaged employees. But how does one formulate an empathetic first response?
(Please note that you must choose all possible correct options to earn the points for this quiz. Missing out any correct option or choosing any incorrect option will lead to you not earning any points on the quiz.)