Empathy in Conflict Resolution – I: Why Empathy Matters

a. Empathetic communication builds trust. When trust increases, so does your effectiveness as a leader by promoting more employee engagement and improved performance.

b. Empathetic communication grants you the ability to know or comprehend the true intentions or hidden agendas of others.

c. When we empathize with another, we use verbal and non-verbal cues to learn what another person is experiencing and then communicate that understanding to them. This reduces tension.

d. Empathetic Communication facilitates the sharing of information and creates an environment conducive to problem-solving.

e. Empathy in communication helps create genuine interest in people, develop a sense of responsibility and a desire to help others.

f. All of the above

Empathy in Conflict Resolution – I: Why Empathy Matters

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