01. Why one must possess the ability to flex their conflict management style

We all deal with conflict in different ways. But most of us rely on one or two approaches to handling conflict, generally out of habit. And it doesn’t work – at least not in every situation.

Take the lesson below to learn:

  1. Why most people fall back on their own preferred way of dealing with conflict.
  2. Why using a preferred conflict management style is doomed for failure
  3. What behavioural choices are available to you when dealing with conflict.

And don’t forget to take the quiz at the end of the lesson. Good luck and Happy Learning!