02. Empathy in Conflict Resolution – II: Empathetic Listening

In the previous lesson, we examined why empathy matters so much in communication. We also delineated the myriad benefits of being empathetic in our communication as well as the potentially dire consequences of failing to do so.

In the second segment of this three part lesson, we will look at the first component of empathy, namely empathetic listening.

Take the lesson below to proceed and remember to take the quiz at the end of the lesson too.

Happy Learning!

This lesson is in video format.