1. Phases of a Negotiation – I

This lesson series is designed to deepen your understanding of the six critical behaviours you learnt of in the previous lesson. Your ability to resolve conflict situations collaboratively depends on it.

But before we talk about the markers at all, there is a discipline that must be maintained all through a conflict resolution conversation. Failing this, conflict resolution conversations might not even start, leave alone conversation markers coming into play.

Take the lesson below to learn what this critical discipline is, and why you cannot overlook it if you find yourself in conflict situation. When you’re done with the lesson, please take the accompanying quiz at the end. Happy Learning!