5. Phases of a Negotiation – V

Thus far, we explored the first three markers namely:

• Create a safe, respectful environment conducive to mutual dialogue

• Agree on Goals (The Big Picture)

• Clarify Interests

You’re also aware of the importance of maintaining mutual respect as a precursor for mastering conflict resolution conversations.

Now, it would be terrific if conversations only progressed all the time. Truth is though, that conversations sometimes take a turn for the worse.

Take the lesson below to explore how to salvage such situations using the fourth marker ‘Adopting a You & Me Vs. The Problem attitude’

Just a quick reminder for you to take the accompanying quiz once you’re through with the lesson.

Happy Learning!