Thus far, over the course of five lessons, we’ve looked at maintaining mutual respect as a pre-cursor to conflict resolution conversations, as well as four conversation markers, namely:
a) Create a safe, respectful environment conducive to mutual dialogue
b) Agree on Goals (The Big Picture)
c) Clarify interests
d) Adopt a ‘You & Me Vs. The Problem’ attitude
No matter how noble your intentions though, and no matter how well you navigate through these four markers, chances are that the conversation will at some time turn antagonistic, since your respective interests are – by default – at loggerheads, given it’s a conflict situation.
Take the lesson below to learn how the fifth marker ‘Set Objective Criteria’ can help you bypass this.
Don’t forget to take the accompanying quiz at the end. Happy Learning!