7. Phases of a Negotiation – VII

We’ve finally arrived at the last of the six conversation markers essential for collaborative outcomes in a conflict situation.

You’ve done all the hard work in navigating the previous five markers, namely

a) Create a safe, respectful environment conducive to mutual dialogue

b) Agree on Goals (The Big Picture)

c) Clarify interests

d) Adopt a ‘You & Me Vs. The Problem’ attitude

e) Set objective criteria

Take the lesson below to explore the last marker ‘Satisfy both sets of expectations and interests’

And there’s that quiz at the end, of course. Happy Learning!