Conducting feed-forward Conversations

05. Conducting Performance Review Conversations Using Feed-Forward Dialogues Conducting feed-forward Conversations

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Question 1 of 5

1. Question
20 point(s)
What is the model which we had learned in the TACT! Critical Conversation Skills that the ‘Facilitator’ uses to structure a one-to-one ‘feed forward’ conversation to get team members to achieve results?
- a. E2C2
- b. E4C2
- c. EYLP
- d. RCFYLP
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Question 2 of 5

2. Question
20 point(s)
What does the abbreviation E4C2 stand for
- a. Evidence → Empathy → Encouragement → Effect → Consequence → Cheer up
- b. Evidence → Exploration → Empathy → Effect → Change → Consequence
- c. Explanation → Empathy → Encouragement → Evidence → Change → Cheer up
- d. Explanation → Evidence → Empathy → Effect → Change → Consequence
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Question 3 of 5

3. Question
20 point(s)
Which of the following would be the impact on the feed forward conversation of the manager failing to seek detailed ‘Exploration’ from the team member about the possible causes of sub-par performance
- a. The manager will end up coming up with half-baked plans and strategies to get the team member to improve performance
- b. The team member will quit
- c. The team member will feel relieved that he/ she is not being probed too much
- d. The emotional connect between the manager and the team member would be lost
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Question 4 of 5

4. Question
20 point(s)
Which of the following would be the impact on the feed forward conversation of the manager failing to discuss a detailed plan of action under ‘Change’ during a E4C2 dialogue with the team member
- a. The team member will feel that the manager is heartless
- b. The team member will feel thoroughly equipped and empowered to take the right steps to achieve results
- c. The team member will be left feeling clueless about how to go about improving performance and achieving goals
- d. The team member will feel relieved that he/ she is not being probed too much
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Question 5 of 5

5. Question
75 point(s)
Which of the following would be the impact on the feed forward conversation of the manager failing to display Empathy during a E4C2 dialogue
- a. The team member would understand it and not feel upset
- b. The manager appears heartless
- c. The team member would feel that the leader views him merely as a production tool and not as a person
- d. The team member will not know what to do next to improve performance
- e. The emotional connect between the manager and the team member would be lost
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