Customer Empathy And Understanding Customer Needs


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Category Customer Centricity
No. of Lessons 3
Effort 10 – 15 mins, every 3 days
Course Duration 9 days
Lesson Formats Assessments, Videos, Infographics, Quizzes
Level Beginner-Intermediate
Language English
Transcript English
Certification Yes

Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date

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