Tact!

  • Course Enrolment: TACT! Conversational Intelligence In Navigating Difficult Situations


  • Course Name: TACT! Conversational Intelligence In Navigating Difficult Situations

  • Course Description: Having to refuse a request, giving feedback, dealing with persistent requests, or handling criticism and outbursts can prove to be nerve wracking for the best of us.

    This course will help you develop the skills required to effectively navigate critical conflict situations.

  • Date: 20-3-19

  • Time: 10 a.m - 5 p.m

  • Name:
  • Employee Code:
  • Email:

Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date

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