Concepts must not be presented in an academic – matter of fact – manner and left to the learner to comprehend.
At Actuate, our focus is on ensuring concept comprehension and absorption. The usage of relevant and relatable examples or illustrations, etc., are how we provide this end. Adding challenging graded assessments, which the learner must clear with the desired pre-determined pass percentage also ensures that the learner spends sufficient time with the content, further facilitating absorption.
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Assessment: Sample 1
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Which of the service provider responses below represents the ERA model in action?
(The scenario: The customer has purchased a high-end refrigerator that is still under the warranty period. The warranty does not fridge accessories like displays, trays and glass shelves. Here, one of the hardened glass shelves has cracked into two and the digital display appears dimmer to the customer than when it was newly installed. The irritated customer is demanding that the entire unit be replaced.)
(Please note that you must choose all possible correct options to earn the points for this quiz. Missing out any correct option, or choosing any incorrect option will lead to you not earning any points on the quiz.)
