Handling Difficult Customer Situations

Seven Mistakes Service Providers Make When Servicing Customers (And Why They Must Avoid These)

Handling an Irate Customer

Saying No

Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date

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