Assertiveness Skills

Module 3: Passive Behaviour Explained

01. Chaitra’s Dilemma – Case Study

Module 4: Aggressive Behaviour Explained

01. Uday Loses His Cool – Case Study

Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date

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