C-SAT Survey 1) On a scale of 1-10, how likely are you to recommend us to a friend or colleague?* 1 2 3 4 5 6 7 8 9 10 2) What is the most important reason for your score?*3) Rate us on the following parameters: a. Content/ script writing ability* 5 (Excellent) 4 (Good) 3 ( Ho-hum) 2 (Poor) 1 (Disastrous) b. Storyboarding ability* 5 (Excellent) 4 (Good) 3 ( Ho-hum) 2 (Poor) 1 (Disastrous) c. Creative/ media development ability* 5 (Excellent) 4 (Good) 3 ( Ho-hum) 2 (Poor) 1 (Disastrous) d. Timeliness/ On-time milestone achievement* 5 (Excellent) 4 (Good) 3 ( Ho-hum) 2 (Poor) 1 (Disastrous) e. Responsiveness to your needs/ queries* 5 (Excellent) 4 (Good) 3 ( Ho-hum) 2 (Poor) 1 (Disastrous) f. Overall quality of service* 5 (Excellent) 4 (Good) 3 ( Ho-hum) 2 (Poor) 1 (Disastrous) g. Overall experience of working with us* 5 (Excellent) 4 (Good) 3 ( Ho-hum) 2 (Poor) 1 (Disastrous) h. SCORM package delivery* 5 (Excellent) 4 (Good) 3 ( Ho-hum) 2 (Poor) 1 (Disastrous) 4) Any suggestions for improvement?5) What do you see are our strengths?* Δ
