Client Orientation Training

Pre-programme knowledge assessment

Seven Mistakes Service Providers Make When Servicing Customers

Business and Customer Communication Best Practices

Managing Customer Expectations, Including Requesting for Extensions

Handling Difficult Client Situations and Irate clients

Growing in Assertiveness

Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date

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